Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. Well done! The purpose of this page is to help you prepare for your job interview. Our interview questions and answers do not represent any organization, school, or company on our site. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. I am a people person and build relationships with my coworkers and patients alike. Great answer! That way, it's easier to transition care, and the patient has all their info in the same place. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? If possible, avoid extreme responses that include speaking negatively of others or naming people. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". This is a great response, and it shows that you truly do care about the people that you come across every day. I'm happy to answer any questions you have. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. I manage this by focusing my energy on productive activities that are good for my work. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. Know peds RSV scenerio : it's big now on the news . It's professional to take a few minutes after an encounter like that and let those emotions come and go. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. Good example! In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. You can consider improving this response by explaining why. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. Kaiser Hiring Process: Job Application, Interviews, and Employment My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. Very good answer! If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Are there shared values that you could also mention? I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. Excellent! ", "Yes, I handle all of these administrative tasks in my current role. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. I will receive an email with the related information any time there is a major headline about the healthcare industry. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. While there was no injury, I was required to report the fall to our safety team and I did so immediately. These relationships are created from the ground up. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. I also learn a different kind of articles and submit my test to renew my certificate. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. The reason was a computer glitz that held the release of his chemotherapy. ", "When I started in Interventional Radiology, I was not trained in IR procedures. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. These experiences have really opened my eyes to working with people from backgrounds different than myself. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. My documentation is strong, as well. "I dislike working in a negative, low morale environment that is plagued with office politics. I also receive emails from different pharmacy pages with interesting articles.". Image source: Times Herald. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. It's great that you are working on asking for help from a variety of people when needed. I believe that, if asked, my colleagues and supervisor would say the same about me. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. When have you had to adapt to change in the workplace? I indulge in the things that make me happy on my time off. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. The patient, staying because of back surgery, was unable to hit the call button. Discuss with the interviewer what you would expect for compensation if offered this position. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. We are all human with our weaknesses, so don't be afraid to share yours! In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. Very nice answer. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. ", "I believe in volunteering in the community where you live. At Kaiser Permanente, integrity is held in the highest regard. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! Attire. I consider myself to be a strong relationship builder and take pride in my people skills. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. What questions did they ask during your interview at Kaiser Permanente? I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. "I once worked in a very difficult environment and toxicity really started with our leader. I like to get to know people and ask them questions about themselves. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. Would it ensure efficient workflows or more timely responses to other departments? ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. I would also need a technologist to assist me who could adjust to my easy procedural style.". By consistently rejuvenating in this way, I can give even more energy when I am at work. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. ", "I know this will come off as cliche, but it's truthful. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. I am an attentive listener and a compassionate caregiver. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. I like to be on time with my schedule to ensure that our patients are assisted properly. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. I took these methods and incorporated them into our setting. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. Asked November 29, 2021 I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. My approach is to be empathetic, soft-spoken, and truthful. Why Do You Think You Are A Good Fit For This Company? After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. Application Timeline | Kaiser Permanente Bernard J. Tyson School of ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. Interview Guidelines - Kaiser Permanente Career Planning Well done! But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. This accuracy ensures that patient care transitions from one caregiver to the next. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. Your work history sounds strong, and it seems as though you are very loyal to your work. Interview Questions Give an example of an improvement project you led I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Last, I adapt to the individual. You've answered well by sharing that you face stressful situations head-on. We had a lot of concerns with patients not showing up for appointments when expected. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. I grew up in a fairly homogeneous town in Montana. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. Most interviewers will interpret a cliche response like that as dodging the question. This is one of the reasons I have applied with Kaiser Permanente. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. ", "I'm very interested in clinical research. Your version of customer service sounds warm, welcoming, and caring. "Every day at work, I remind myself that everyone I come across has their struggles. "I handle stress very well, and when you call my references, they will attest to this fact. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. "I have experience in ordering medical supplies and maintaining inventory. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. You also made sure to take action so that this did not happen again. I also help the pharmacist with anything they needed from translating to ringing up customers. Your interviewer would like to know how your communication skills have benefited your team in the past. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. Talk about your qualifications and skills that will help you to do this job well. This is a very good example of your problem resolution skills. Early in my career, I probably worried too much about the fear of failure with my patients. The staff wanted to start double-booking patient time slots. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team.