Coronavirus FAQ | StudentUniverse , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. If you would like us to petition to the airline for a special request, we will advocate on your behalf. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. Please understand we are working as hard as we can to help everyone. Does The StudentUniverse Check Student Status? We understand a lot of you have been asked to vacate your university or study abroad programs immediately. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Please understand that travel service providers may not be able to accommodate every request. We will ask you for details about your experience to forward to our technical support team. Airlines have been updating their policies regularly as the situation is changing. If your airline does appear to . accommodation (c) vehicle rental or (d) other tourist services Transport and accommodation providers have differing cancellation policies and rules. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Student Travel Deals - Free Membership | StudentUniverse You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse We know, its very confusing! It was officially launched in 2000 and remains a privately-held company. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. Additionally, a small number of itineraries do need to be booked via an agent. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. How much can I bring? When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. Studentuniverse Refund Policy Promo Code : r/BeamOffers Standards and ratings may vary between countries, as well as between providers. You will need to input your traveling companions' details before entering your credit card information. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. Conditions can change rapidly in a country at any time. Yes! For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Travel credit is stored on your StudentUniverse account for future use. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Eligibility, Joining, and Website Information. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. We know, its very confusing! You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. Sound good? So call once, get in line and hang tight! If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. Verify your student status to purchase exclusive student fares. you may have booked a United ticket that was operated by a partner airline). All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If you do not wish to sign up, some bookings will allow you to "Continue as Guest". A change to your student status will not impact your travel credit. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. Terms and Conditions | StudentUniverse Terms of Use | StudentUniverse Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Please check your applicable loyalty program for the specific terms of your membership. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. LAST UPDATED: March 3rd, 2023. You will need to have their legal name as it appears on their ID and their date of birth. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. No date changes are permitted outside of your tickets validity period. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. You must comply with local government regulations. We will message those requirements to you (if there are any) prior to you making any purchase. Transport and accommodation providers have differing cancellation policies and rules. Please see the chart below to see if your flight is eligible for these rewards. How do I book seat assignments and meal requests? If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Sign up for sale alerts, email-only discounts, travel inspiration and more. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. These terms were last updated on 17 September 2018. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. You can view any fees associated with canceling your ticket under the My Trips section of your account. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. Regardless of the situation, we have to stick to airline policy. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. To verify your current enrollment status we may need to contact your university or college. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Coronavirus Airline Policies - StudentUniverse If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Some countries have reopened borders to international travelers, with guidelines or restrictions. Individual services and tour organiser packages. Details of these rights are published at EU airports and are also available from your airline. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. StudentUniverse: Cheap Travel on the App Store If you would like us to petition to the airline for a special request, we will advocate on your behalf. Good. StudentUniverse: Reviews, Complaints, Customer Claims | ComplaintsBoard This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. No need to worry, your credit is associated with your original booking and not just your email address. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Masks are now mandatory in airports, train stations and other ports of travel. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. We understand a lot of events have been cancelled due to concerns over COVID-19. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). Failure to produce either may result in the provider refusing to honour the reservation. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Studentuniverse Refund Policy Promo Code : r/DiscountSuave Heres some answers to the top questions we are getting and information to help us help you faster. If your search has some of these special fares available it will be messaged in the search results. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Tuition. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. Please note that carriers may be subject to change. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Such a change is deemed to be a minor change. If you need information regarding visa and other travel document requirements for your trip please let us know. period of more than twenty-four hours or include overnight accommodation. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. Please check that your passport is valid for 6 months or longer than your intended travel time. Prices are per person and inclusive of tax unless otherwise indicated. The tuition rate in force for all programs is based either on program or modality. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We aim to provide you with an amazing travel experience. It depends on the airlines waivers and if the travel ban actually applies to you. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Maybe. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Depends on the airline policy. Refund Policy. We will confirm the correct price with you at the time of payment. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. If your airline is offering refunds, we can advocate for a refund on your behalf. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. The lead-named traveller must provide written notification. Student hotels & hostels It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. Never miss a flight (deal) again Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. Travel documents cannot be transferred to another person to use. If you want to pay separately, you will need to make multiple purchases. Youll be able to use it on StudentUniverse, for flights operated by that airline. All refunds will be delayed until the situation stabilises. If this is not the case, you must let us know. We have unique discounts available for students and anyone under 30. Without this, you can be denied boarding. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. Baggage is entirely at owner's risk. Are the prices I see on your site in U.S. Vote. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. These policies and rules are binding on you, so be sure to review them before purchase. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Yes! Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. You can also update your email address to a more permanent one on your account any time. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. All airline tickets must be issued in the name of the passport/photo identity holder. For any fare we advertise, we first check to make sure there are some available seats. Your order constitutes an offer to buy a product. Please note that we can *NOT* reinstate your flights for you if you cancel them. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. You will need to know the legal name and date of birth of your friend(s). Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. Transport and accommodation providers have differing cancellation policies and rules. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . Yes, same airline. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. StudentUniverse: Cheap Student Flights, Hotels & Travel Deals Some tickets also may have multiple airlines. No. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. Sign up. It is your responsibility to ensure you have the proper visas/documents. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Studentuniverse Reviews | Read Customer Service Reviews of