If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). If you have a Boohoo Premier subscription you can return items to us free of charge. You'll no longer receive a delivery note in your parcel. You will need your order number and email/last 4 digits of your phone number. blocking them. 3. Order Number FULL order ID including the letters at the beginning. Select your preferred return option (Print returns label at home or in store options). Cargo Pants, You will need your order number and email/last 4 digits of your phone number. Don't worry, if this does happen we will contact you first. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. boohoo aren't able to extend your invoice. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Tell us what you are returning and why :). boohoo Returns Portal | How To Return | boohoo UK Jeans, You don't need to remember to keep your proof of postage - it's all digital! Returns via the portal are fully tracked. boohooMAN Reviews | Read Customer Service Reviews of www - Trustpilot 2. Securely attach the Parcel Connect label to your parcel covering the original delivery label. BOOHOO PREMIER. 4. To save on returns cost, its best to return your items in one parcel. Weve gone paperless! Once our checks are complete well refund your credit/debit card. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. *Extra 10% discount sent via email to new subscribers only. We have printer-less options too if you dont have a printer! Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. boohooMAN Returns Reviews | Read genuine reviews on boohooMAN returns We dont offer exchanges right now. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Om van de volgende voordelen te genieten. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. 4. *Extra 10% discount sent via email to new subscribers only. Pay for the postage and print off your label. Keep your certificate of postage safe as you will need this as your proof of return. Read about their experiences and share your own! boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. } One of our customer service agents will be more than happy to look into this for you. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. *Extra 10% discount sent via email to new subscribers only. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. OUR RETURNS POLICY. 4. If you have received a faulty or an incorrect item, please contact customer services clickhere. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. All rights reserved. You must obtain proof of postage just in case your order is lost on its way back to boohooMAN. All InPost Lockers are in well lit, safe and secure areas with ample parking. Please wait 14 days before contacting us about your refund if you havent heard from us yet. You've got 28 days to send something back to us from the day you receive it. Post if off! Post if off! Ive paid with Klarna How do returns & refunds work? There is no returns label in my parcel, how do I return? Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Please turn it on so that you experience this sites full capabilities. Product name and codes of the items you returned. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Returns and Refunds - Boohoo ANZ Burnley You can cancel your contract here. here its as easy as Your return arrives back at boohooMAN! For all other International customers, please return unsuitable items within 30 days of receiving your item(s). You can return using the steps above. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. You can unsubscribe at any point. Returns Policy | Returns Portal - boohooMAN; 2. uk & international returns - boohooMAN; 3. With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. 3. You've got 28 days to send something back to us from the day you receive it. Just follow the steps below: If you have any questions about extending your invoice, please contact Afterpay. To experience the full world of Boohoo, please enable these or check whether another program is We're sorry to hear that you've received an incorrect or faulty item. From the Orders Details menu, select Returning an Order. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. Shorts. I have already returned some items from my order and paid 1.99, why are you charging me again? Select your preferred return option (Print returns label at home or in store options). Returns via the portal are fully tracked. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. Make sure you keep proof of postage! 3 Select your preferred return option Print returns label at home or in store options. What should I do if I receive an incorrect or faulty item? Just pop your items in something non see-through, sealable & waterproof. We have printer-less options too if you dont have a printer! blocking them. Choose whether the return is for a purchase made in-store or online. You will need your order number and email/last 4 digits of your phone number. You can unsubscribe at any point. On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. Tell us what you are returning and why. To experience the full world of Boohoo, please enable these or check whether another program is Click here to start a return. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. Whether you're on website or app, just flip the switch! For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Copyright 2022 boohoo.com. Log onto your Portal here . A returns charge of 2.50 per parcel will be deducted from your refund amount. 5. With loads of styles landing each week and regular trend updates you can be sure to get the latest. You've got 28 days to send something back to us from the day you receive it. weareMAN. 90z Revival, You can cancel your contract here. Hear about exclusive offers, get early access to collabs & quicker checkout. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Repack your items (These need to be unworn/unwashed/unused and with original tags). So that we can get this fixed for you please head over to our Contact Us section. Underwear and swimwear can only be returned if the hygiene seal has not been removed. You will need your order number and email/last 4 digits of your phone number. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. Vests. No packaging, no problem! Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.
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