What if I never got either? How long until my credit card is credited back? Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. 4. At the same time, buyers expect immediate refunds. It not I guess it is small claims. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. Should have checked this site first. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Dworsky says he hopes she'll intervene. Called back for refund. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. I will NEVER use Stubhub again. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. All rights reserved. OK, I think this show has been rescheduled to September 7, 2022. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. Use of this website signifies your agreement to our. a cash refund, but that cash refunds remained the default. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? 01-30-2021 01:41 PM. Money down the drain. For $2400 this is pure BS and will not stand. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! You can send a private message to us here @TeamStubHub. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. Copyright 2012 - 2023, ReturnsAndRefunds.com. The 3 tickets totaled close to $600. and did I get a refund?!? "We were only allowed 120 percent credit toward future concerts, not refunds.". to see the game on TV? StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. I purchased tickets at the very last minute and got amazing seats. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. I selected a particular date for a Broadway show. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. I won't let them take advantage of fans like me by ; and they have friendly voices. The original purchase has aged off my account history. No. Of course! Stub Hub stole from me. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. They were for the correct date and time ? What about Canada? All of our tickets were void, fakes, frauds. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. View SeatGeek . I went to use the credit on my account, and nothing showed up. It started giving credit instead: a voucher worth 120% the ticket price. This is the most crooked company I've ever dealt with. Any good news for refund for us regrading clear actionable step to get Coachella refund? hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. Terrible Service! This is the worst service I have ever are ticketes but are tickets were NO good. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Thank you StubHub. I notified a chat type person immediately to tell her I made a mistake. Received only one of two tickets in one package. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Contacted the event, and they said the wristband was already registered to someone else. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. FRACK! i am not interested in a credit that expires so therefore am requesting my full refund. Stubhub does not accept returns and does not have a return policy. It reads Refund in Progress. Our policy change may have come as a surprise to people. If I don't get a refund soon I'll be reporting theft to PayPal. Been on the phone for hours wasted my whole day. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. I'm not paying $176 when stub hub messed up my order. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. If these are not available, you will likely get a full refund. (Not to be confused with a free alcohol section which would have been great). Did you find it helpful? I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. This website uses cookies to improve your experience while you navigate through the website. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. I requested refund now, but they didn't reply me yet. If any of these tragic events occur, you will be eligible for a refund. At this point, this transaction constitutes fraud. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. These cookies ensure basic functionalities and security features of the website, anonymously. I purchased a Citi field parking pass for Mets opening day. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. I will never use Stub Hub again. Terrible service as solution they've suggested me to sell them again, so fraud other people! Do NOT buy Canadiens tickets from here. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. Obviously the concert was canceled and I would like my money refunded. I stated that it was not disclosed until after purchase and we went back and forth for a long time. It also noted that its ability to open discussions with Viagogo has been a part of the decision. It is taking Stubhub about 120 days to process refunds. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. NEVER again! StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? Can you explain to me how I can still use the credit that I was issued? This cookie is set by GDPR Cookie Consent plugin. StubHub updated their policy today. I will never use StubHub again. If you sell on Stubhub they will waive the sellers fee. No where did it say there is 15% charge. We're not refunding money at this point,'" Cormier said. the issue is on her radar and anyone affected should file a complaint with her office. I have been attempting to contact you several times regarding ticket order #553613638. Awful company that I hope fails soon. I placed the call today, which is the day after. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Im sensing a nice class action lawsuit coming your way. A UNETHICAL ON THEIR PART. DO NOT let Stub Hub take advantage of you! Necessary cookies are absolutely essential for the website to function properly. Describe your scenario and include any supporting evidence. No Wonder I See Horrible Complaints. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. Never use stubhub again. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. Read this advice or complain & cry later on.. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair.
Temple Medical School Admissions Timeline,
Is Hannah Shapiro Related To Ben Shapiro,
Consumer Reports Best Solar Companies In California,
What Are The Different Ways To Categorize Markup,
Bill Rafferty Obituary,
Articles S